Remote Support

When something needs fixing, we can connect to your NeoPOS PC over the internet and sort it out with you – no waiting for a technician to visit.

How it works

  1. Call us on (03) 9386 6401 or email support@neopos.au
  2. Download and run TeamViewer QuickSupport on your NeoPOS PC (we may sometimes ask you to use AnyDesk instead)
  3. Read us the ID and password it shows, and we’ll connect and fix the problem while you watch
Download TeamViewer QuickSupport Download AnyDesk

We only ever connect when you ask us to, and you can end the session at any time by closing the program.

✉ support@neopos.au
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